FAQ
Frequently Asked Questions (FAQ)
Welcome to the Probaths Bathrooms Specialists FAQ section. Here you will find quick answers to common questions about our bathroom accessories, ordering process, shipping, and policies.
1. General Questions
What is Probaths Bathrooms Specialists? Probaths Bathrooms Specialists is a United Kingdom–based online store specializing in high-quality bathroom accessories and related products. We focus on providing stylish, durable, and functional items to enhance your bathroom space.
How can I reach customer support? You can contact our customer support team by emailing info@probaths.co.uk or calling +44 7452 898797 during our business hours.
2. Orders & Shipping
What payment methods do you accept? We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as secure digital payments via PayPal, Apple Pay, Google Pay, and Stripe.
How long does delivery take? Orders are typically processed within 1–2 business days. Delivery usually takes 3–5 business days. Most customers receive their orders within 3–7 business days.
Is shipping free? Yes. We offer Free Standard Shipping on all orders within the United Kingdom with no minimum purchase required.
Do you ship internationally? Currently, we ship exclusively within the United Kingdom.
Can I track my order? Yes. Once your order has been dispatched, you will receive an email with a tracking number and tracking link so you can monitor your delivery in real time.
3. Returns & Exchanges
What is your return policy? We offer a 30-day return and exchange policy. Items must be:
- Unused and in the same condition as received
- In their original packaging
- With all tags and labels attached
Is there a return shipping fee? No. We provide a Free Pre-paid Return Label for all eligible returns and exchanges.
How long do refunds take? Once we receive and inspect your returned item, refunds are typically processed within 7 business days to your original payment method.
4. Products & Sizing
How do I choose the right product? Each product page includes detailed specifications, dimensions, and images to help you make the best choice. If you need assistance, our customer support team will be happy to help.
What type of products do you sell? Probaths Bathrooms Specialists offers a wide selection of premium bathroom accessories, including towel racks, soap dispensers, mirrors, shower accessories, storage solutions, and other functional and decorative bathroom items designed for quality and style.
5. Security & Privacy
Is my payment information secure? Yes. Our website uses SSL encryption, and all payments are processed through secure and PCI-compliant payment gateways to protect your financial information.
How is my personal data used? Your personal data is handled responsibly and securely. For full details, please review our Privacy Policy.
Still Have Questions?
If you need further assistance, our support team is here to help.
Business Name: Probaths Bathrooms Specialists
Physical Address: 128 Aldwick Rd, Newcastle upon Tyne NE15 6UJ, United Kingdom
Website: https://probaths.co.uk/
Phone: +44 7452 898797
Email: info@probaths.co.uk
Customer Service Hours (GMT):
Monday – Saturday: 8:00 AM – 10:00 PM
Sunday: Closed
Response Time:
Our customer support team responds to all inquiries within 24 hours.