Our Policies
Our Policies
At Probaths Bathrooms Specialists, we are committed to providing a safe, transparent, and reliable shopping experience for all our customers. This page provides an overview of the key policies that govern the use of our website, purchases, and customer services.
Our policies are designed to ensure fairness, protect customer information, and maintain a high standard of service for everyone who shops with us.
Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
We ensure that all personal data is handled securely and in accordance with UK data protection regulations.
Shipping Policy
Our Shipping Policy provides details about order processing times, delivery schedules, and shipping coverage.
We currently offer Free Standard Shipping across the United Kingdom, with most orders delivered within 3–7 business days.
Return & Refund Policy
We offer a 30-day return and exchange policy to ensure that you are satisfied with your purchase of bathroom accessories.
Items must be returned unused and in their original packaging with all tags and labels attached. Once your return is received and inspected, refunds are processed within 7 business days.
Payment Policy
Our Payment Policy outlines the secure payment methods accepted on our website.
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Stripe. All transactions are processed securely using encrypted payment gateways.
Terms of Service
Our Terms of Service explain the conditions for using our website, purchasing products, and interacting with our services.
By using our website or placing an order, you agree to follow the terms and conditions outlined in this policy.
Cookie Policy
Our Cookie Policy explains how cookies and similar technologies are used on our website to improve functionality, analyze website traffic, and personalize your browsing experience.
Contact Us
If you have any questions regarding our policies or need assistance with your order, please contact our customer support team.
Business Name: Probaths Bathrooms Specialists
Physical Address: 128 Aldwick Rd, Newcastle upon Tyne NE15 6UJ, United Kingdom
Website: https://probaths.co.uk/
Phone: +44 7452 898797
Email: info@probaths.co.uk
Customer Service Hours (GMT):
Monday – Saturday: 8:00 AM – 10:00 PM
Sunday: Closed
Response Time:
Our customer support team responds to all inquiries within 24 hours.